UK Delivery Update
We now offer DPD as an additional delivery option for UK orders. Click-and-Collect from our London Store and from Tunbridge Wells is also available. For collection from Tunbridge Wells please email us after placing your order.
Ongoing Royal Mail strikes have impacted all delivery services (not just Royal Mail), so unfortunately delivery timeframes are not currently guaranteed by any carriers.
This strike action will not affect deliveries to the EU.
We ship from our UK and EU warehouses to all countries where legal.
If you have any questions please contact us.
Orders placed before 3pm on working weekdays are usually dispatched the same day.
Patches are dispatched by first-class post and are usually delivered the next working day after dispatch.
Parcels are shipped via Royal Mail 48-hour service as standard. You'll be emailed your tracking number when we dispatch your order. During busy periods please allow 3-5 working days for delivery.
If you select Next Working Day delivery your order will be dispatched via Royal Mail's 24hr service. Orders placed by 1pm Monday-Friday should be delivered the next working day, although due to ongoing industrial action this is not guaranteed.
Purchases made within the EU will be shipped from our EU warehouse wherever possible. All taxes and duties are included in the price you pay. Our Dutch VAT number is NL826582187B01.
For other non-UK destinations please allow 7-15 days for delivery.
For shipping to destinations outside of the UK or EU any customs and/or import charges are the responsibility of the purchaser.
We want you to be delighted with your purchase from KLORIS.
When trying a new product from us, our 30 day satisfaction guarantee applies, please click here for details.
Unopened products purchased from kloriscbd.com can be returned to us for refund or exchange within 14 days of receipt.
Please contact us at firstname.lastname@example.org with details of your order to arrange a return - we will advise the appropriate UK return address when we receive your request.
Return/refund requests must be made within 14 days of receipt of your original order.
If you make an error when ordering online we will gladly exchange your product for the one you intended to purchase. The original product must be returned to us unopened and in its original condition. You are responsible for all postage charges.
If you are unsatisfied with the product you have received you have the option of exchanging or refunding it.
You are responsible for the costs of returning an order. If you return part of an order for a refund and this refund brings your order total under the threshold for free delivery or any other promotion then the refund amount will be adjusted accordingly.
If a product is damaged while it is being shipped to you or there is a mistake with your order we will provide you with a full refund or replacement. Return postage will be refunded in the case of damaged, defective or incorrect products.
When returning a product to us please keep your postal receipt until your refund or exchange has been processed as we may need to see this if we fail to receive your return.
We endeavour to process returns within 2 weeks of receipt. All refunds will be issued to the method used for payment.
Gift cards are non-refundable but do not expire.